T.Heritage Consultancy Ltd

'Business ... It's in our DNA'

T.Heritage Consultancy Ltd is based in London, United Kingdom - with a global, and UK private, public and not-for-profit outreach. We operate a flexible, relationship-driven approach that enable us to work well with our clients.

Director and Lead Consultant, Angela Thomas, began her programme and service delivery career 20+ years ago. Specialising in delivering discovery, process optimisation, digital transformation, service & operational management, supplier & relationship management and consultancy.

Angela has led and directed T.Heritage and its associates to effectively deliver new and/or improved business operations, services and products for numerous clients. The outcome of these engagements have resulted in quantifiable success - securing millions to deliver portfolios of work, strategic partnerships and collaborative ways of working, new or improved operating & service models, productive PMOs, elimination of waste in processes and systems, improved data, scalable self-serve digital technology, and increased user adoption with better end user experiences.

Angela has also been headhunted to fulfil interim senior leadership roles, working with C-level executives, where she's successfully turned around failing operations, produced high performing teams, delivered user centric products & services and brought about cost benefits and savings.

T.Heritage’s professional ways of working is engaging, ‘blue sky’ and honest - always with a dash of humour!

#Business... #ItsInOurDNA

User Engagement & Research (Discovery Phase)

Our User Engagement & Research knowledge and skills employ a variety of methodologies such as interviews, surveys, and observational studies to gain valuable insights into user motivations and pain points. We then delve deep into the user insights gained and uncover opportunities to improve product development that enhances user satisfaction and user adoption.

Troubleshooting

Don't let programme delivery glitches slow you down. We're known 'troubleshooters' and problem solvers - here to help you overcome project challenges. Our experience excels at identifying and resolving issues using analysis and lessons learned. We'll find effective ways forward to get your projects back on track.

Business Analysis/QA

Our Business Analysis/QA service provides comprehensive analytical and quality assurance solutions that help businesses improve operations and services. Our team of experienced business analysts and QA professionals deliver a range of services including requirements gathering, process improvements, and software testing. So, whether you need assistance in identifying business needs, analysing data, or assuring the quality of products and services your business provides, we are here to help.

Portfolio, Programme & Project Management

This aspect of our service offers end-to-end support to organizations in managing the delivery of portfolios, programmes, and projects. We understand the complexities involved in juggling multiple initiatives and ensures that our clients' projects are effectively planned, executed, and delivered. Our team of experienced professionals leverages industry-standard methodologies and tailored approaches to ensure project success. From defining scope, resource allocation and management as well as risk management, our service aims to drive efficiency, optimize performance, and deliver measurable outcomes.

Change Management

As seasoned Change Agents, we focus on communication, enabling adaptability and user adoption within organizations, empowering them to navigate business, service and technology changes with confidence and agility.

* NEW * Entry Level Training & CV Writing Service

Newly introduced! We now deliver training that provides foundational and transferable skillsets for the technology sector - and other career pathways. Click on the 'Learn More' button for more information on current courses available. We also offer CV writing & interview preparation services for those struggling to present their skills and experience in a way that secures employment. With our team of career specialists, we'll help increase your chances of securing your dream job! Click on 'Learn More' to get started.

Learn More

NTCG Rehoboth Community Outreach Event - October 2023

T.Heritage was proud to be the main Sponsor for this community outreach event, leading on supporting lone parents and low income families as well as introducing the local community in Forest Hill, South London to: 1) charitable community groups that address those who are socially disconnected; 2) offer assistance to those with mental health & wellbeing concerns; 3) provide financial guidance and 'cost of living' information; and 4) provide professional careers guidance and support.

We also sponsored a Dragon's Den-style business pitch competition where successful entrants were awarded funds donated by T.Heritage to help to support their entrepreneurial aspirations.

Career Support for 17-25 Year Olds

Although we work with all sections of the community, T.Heritage absolutely luuuuurvvvvves working with young adults!

We recognise that school, college and university leavers often encounter initial challenges establishing themselves in the employment market. So, in addition to training young adults with professional employment skills, we have been busy supporting young people with CV formation, job hunting, and interview skills.

Get in touch with us if you would like us to support you in engaging and providing professional career support to young adults.

Voluntary Work with Victims and Survivors of Domestic Abuse

In Croydon, South London, T.Heritage representatives formed an integral part of a team of volunteers, leading discussion groups with female victims of domestic abuse and providing practical support for them and their children. We were fully able to empathise and offer real life, practical life advice with the women who attended the session.

We also lead on and support a number of domestic abuse voluntary initiatives in London and other areas in the UK.

Supporting victims of domestic abuse energised the Directors of T.Heritage to set up a charitable organisation to focus on rebuilding and recovery programmes to support domestic abuse survivors.

Public Speaking

In recent years, the T.Heritage Team have been invited to local community and national events as well as taking part in podcasts to speak about the challenges and successes of 'life's university'! We've spoken of our Christian Faith, family, domestic abuse, education and career development. We've seen highs, lows - and many inbetween places in these areas. These speaking events are known to be enjoyable 'teaching moments'!

T.Heritage's style is engaging and humorous - but also very real and genuine.

Need speakers for an event? Get in touch with us - you won't be disappointed!

Community Giveaways

The T.Heritage Team regularly leads on or is involved in community initiatives that distribute vouchers, food and clothing to those in need.

We're always looking for opportunities to support local, marginalised groups and worthy causes in London, the wider UK and overseas to provide food parcels, clothing, monetary donations and other gifts.

If you want to support our charitable efforts or if you want to partner with us to do this, please feel free to reach out to us on: info@t-heritageconsultancy.com. THANK YOU!!!

Charity Trustee

We're soooo proud and happy to report that our Director, Angela Thomas, has just been appointed as a Trustee of a local Charity impacting five boroughs in South London. The Charity delivers community social programmes focussing on sharing & learning, health & wellbeing, outreach activities and venue hire for events, creative performances and community decision making. CONGRATULATIONS!!! We know that Angela will do a phenomenal job for the betterment of the community!

Angela acted as a Delivery Manager in our team transforming technology at Barnardo's, but that totally understates the capability and leadership she brought to the role. From mapping the market and shortlisting partner agencies, via steering senior leaders into and through a complex ERP programme of change, through landing challenging business messages around reprioritisation and funding models, Angela blended professionalism and personality to make the project far more enjoyable and positive than it easily could have been. Angela rose above the minutiae, and demonstrated effortless leadership even in the face of unexpected challenge. I'd be honoured to work with her again! December 2019
Jason Caplin: Former Director of Digital Services, Barnardo's Children's Charity

Angela is an extremely competent and professional manager. She not only has broad knowledge and skills but a wonderful manner and is great with people. In a short space of time, Angela was able to pick up exactly what was required and manage the team and delivery with minimal disruption. I found Angela to be thoughtful in her approach and a great contributer in challenging norms and looking at ways to improve project and business outcomes. Always keen to learn, willing to take on feedback, I would be very happy to work with Angela again in the future. June 2020
Charlotte Light: Former Chief Information Officer, Channel 4 TV

Angela and I worked together at Croydon Council. As my manager/ Digital Business Partner, Angela was key in enabling change and worked tirelessly to ensure stakeholder buy-in. Angela created and maintained business relationships with stakeholders at all levels. As a colleague. Angela was innovative, generous and had a positive energy that contributed to creating an excellent team spirit. I frequently requested Angela’s assistance to brainstorm complex business problems, and always found her analysis of situations and feedback very useful. As a direct result of working with Angela, I have acquired invaluable knowledge that Is serving me well in my current role and beyond. June 2022
Simon Asante: Croydon Council, Business Analyst Mentee

Since winning the Business Pitch Competition at the Community Outreach Event in October 2023, I have gone onto developing my own make up product line. I will now be doing a product launch in Spring 2024 ... Thank you T.Heritage for investing in me!
CeCe Bryan, MUA Business Owner: Community Outreach Event - October 2023

As Programme/Portfolio Manager ... Angela was: 1) Accountable for leading on various technology projects including Unified Comms, Azure Cloud Transformation, SharePoint 365 and Windows 10 upgrade. 2) She managed the Council’s portfolio of business and digital projects including the implementation of ITIL, in house service provision and multi-disciplinary teams. 3) She managed a team of project managers, user researchers and business analysts. 4) Angela was responsible for the portfolio budget and was accountable for spend to the ICT Governance board. Angela has a fantastic personality and is a people’s person. Other members of my team found Angela to be very approachable and she would always find time to mentor and coach more junior officers in my team. She also has a great sense of humour and I would not hesitate to recommend her to any public or private organisation. July 2020
Munir Shukri: Former Head of Business Relationship Management, Croydon Council

I can [say] that there were no concerns or issues raised to [the Agency] by the end client regarding performance. I would also like to add that I would highly recommend Angela, she has a fantastic attitude, approach, and skillsets. I believe Angela would add great value to any team she joins and she is a pleasure to work with.
L.L: Recruitment Agent

London, United Kingdom
Company No: 11160708

+44- (0203) 916 5245 - Main Office
info@t-heritageconsultancy.com
Monday - Thursday: 9am - 5pm Friday: 10am - 4pm Saturday: 10am - 1pm Sunday: CLOSED

T.Heritage Consultancy Ltd

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